Philadelphia-based Technology Solutions Firm IDSI Brings the Benefits of Voice over IP (VoIP) to Small Businesses

Affordable VoIP Offerings Enable Local Companies to Streamline Phone-related Services and Costs

DREXEL HILL, PA—June 3, 2009—Innovative Data Solutions, Inc. (IDSI) is helping small and mid-size businesses (SMBs) simplify their communications.  Through its partnership with New England-based Whaleback Systems, IDSI provides the most advanced telephony technologies, delivered over broadband cable or T1 connectivity.  This innovative solution geared toward companies that need between six and 1,500 phone stations increases their efficiency with robust voice features while freeing them from the expense and headaches associated with managing telephony infrastructure.

IDSI sells, installs, and supports the Whaleback VoIP solution, which is entirely premises-based and software-driven.  In addition, it offers state-of-the-art security features designed to protect SMBs from constantly evolving threats, while ensuring the highest availability and service quality.  IDSI and Whaleback initiated their relationship last summer.

This affordable managed service saves companies from the increasingly unattractive costs and logistics of installing and managing IP PBX systems.  As a result, it has become a desirable alternative for startups, growing businesses, established outfits that are moving offices, and even successful entities looking to “right-size” their operations during complicated times.  The underlying solution is attracting school districts, law firms, real estate agencies, financial services firms, homebuilders, restaurants, resorts, advertising and public relations agencies. 

“Our clients are initially drawn to the competitive and predictable costs,” said Vince Loro, president and founder of IDSI.  “But while the financial incentive to go with a turnkey VoIP solution is substantial, the range of features, easy implementation, and freedom from the responsibility of ongoing maintenance usually wind up having even more of an impact.”

IDSI’s managed service consists of one monthly charge for service, usage, maintenance, moves/adds/changes (a.k.a., MACs), and 24x7x365 Quality of Service (QoS) support.  In addition, an initial, one-time investment covers the digital phone units, installation, training, server configuration, and circuits that carry the voice traffic.  Programs that combine and amortize all costs into a single monthly payment are also available.

“For nearly 20 years, IDSI has been helping local companies evaluate, deploy, and maintain the most advanced technologies in a way that makes sense for their businesses,” said Loro.  “Our clients don’t love technology, but we do.  We’re obsessed with finding and embracing potential, as well as recognizing wannabes and pitfalls and helping clients avoid them.  This VoIP offering is a prime example of the first category: a breakthrough system that perfectly suits the SMB market segment that we’ve served faithfully since our inception.  We’re extremely pleased with the feedback so far, and we’re even more excited about the opportunity it represents for the future.”

About IDSI (www.idsi-pa.com)

IDSI is committed to developing, implementing, and maintaining comprehensive business IT strategies that advance clients’ productivity and ongoing success.  Founded in 1990 by one of the pioneers of products utilizing AI (Artificial Intelligence) and OCR (Object Character Recognition) technologies, IDSI is an indispensable resource for all types of organizations, from companies without IT staffing to larger enterprises that rely on outside talent to complement their internal teams.  Technology is more than our business—it’s our craft, and in many ways, our obsession.  All of our professionals bring at least two decades in the field, giving us the experience and know-how to manage clients’ IT, software, and networks.  As a result, we make technology transparent to our clients, which in turn makes them more productive.  We’re also an active and proud member of the Greater Springfield (Delaware County, PA) business community, with clients extending throughout the Mid-Atlantic region, many of which have been with us since the early-nineties.

About Whaleback Systems (www.whalebacksystems.com)

Whaleback Systems is a Managed Service Provider (MSP) and the pioneering developer of the first business phone solution built from the ground up for broadband.  Unlike traditional systems, the Whaleback CrystalBlue Voice Service is 100 percent premises-based and software-driven.  It includes the only IP PBX with Key System Unit features and Road Warrior Functionality.  Whaleback’s packages makes the most advanced technology immediately affordable for companies that need between six and 1,500 phone stations.  Whaleback customers include school districts, law firms, real estate agencies, financial services firms, homebuilders, restaurants, resorts, advertising and public relations agencies.  Whaleback also provides its business-class, managed IP PBX service to Head of the Charles Regatta, the World’s Largest Two-Day Rowing Event.